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Seat reservations with wrong date and one missing

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weiong pei
weiong pei
3 posts
new member
Sep 2, 2019 - 2:58 AM

For each of my wife and myself, I bought a swiss pass and made 4 seat reservations for Panorama Express trains through Happyrail.com. The pass came in fine. But the seat reservations are not. 1 missing and 2 are having wrong dates. I've emailed them but have not heard back after about 30 hours. i kept checking, including my spam folder, but nothing yet. I hope they'll respond and correct.

I am wondering if anyone else is having similar problems.

Arno
Arno
14189 posts
expert &
moderator
Sep 2, 2019 - 5:00 AM

Hi Weiong Pei,

Welcome to MySwissAlps! I'm sorry to hear that. It sounds like a mistake with those reservations, and they will have to correct that. They did not respond yet because it was weekend. Their Monday morning starts in about two hours, so they will then start processing e-mails. If you don't hear back from them in time you can give them a call as well: www.myswissalps.com/ab outus/partners/happyra il.

Feel free to let us know if you need further help. In that case please share your order number.

Last modified on Sep 2, 2019 - 5:01 AM by Arno
weiong pei
weiong pei
3 posts
new member
Sep 2, 2019 - 1:55 PM

Thanks Arno for reassuring. However, i have not received any responses from them yet.

weiong pei
weiong pei
3 posts
new member
Sep 3, 2019 - 2:43 PM

It has been all resolved.

Ildiko
Ildiko
741 posts
top member &
moderator
Sep 4, 2019 - 5:06 AM in reply to weiong pei

Hi Weiong Pei,

I am happy to hear that your problem has been resolved.Have a nice trip!

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