Jun 12, 2019 - 10:25 PM
Yesterday I used www.mob.ch/en to purchase seat reservation. Unfortunately, I made a mistake on the date (I guess I am not used to see the day/month/year format). I made the seat registration (Interlake Ost - Zweisimmen) for JUNE 29. It was supposed to be JULY 29.
I contacted the help center (via its website) and received unhelpful answer, telling me that "it is my loss". They can not change the date.
Is that a final answer? It is kinda upsetting that my first interaction of purchasing anything on a Swiss website was not a good one. Anyway I can persuade them to change their mind?
Thank you for any advice or suggestion to get my seat reservations (4 persons) change to a correct date?
FYI: Reservation id: 800800-1