Oct 6, 2019 - 7:31 AM
Welcome to MySwissAlps!
Crossing Switzerland borders via train can make collecting your VAT tricky. The Swiss Customs office are usually not open on Sundays and they don't keep regular set hours of operations either.
I know many of the souvenirs shops or higher end shops in Switzerland may offer to handle the VAT refund for you. When you purchase a total amount of 300 CHF or more, they will take off the VAT immediately and you fill out the tax-free form on the spot with the shop. Just make sure you bring a photo copy of your passport when you are shopping and be on a look out for a Tax-Free sticker on the store window.
If you are purchasing several items from different shops you can process your duty free purchases with private companies like Global Blue, which is popular in world-wide. Your Vat refund is usually given in cash (Swiss Francs) or they can refund your credit card or they mail it to you (both takes some time).
I wish you in advance a wonderful time in Switzerland!